Privacy Policy

We collect information that you provide directly to us, primarily when you request a quote, schedule a service, or contact customer support. This includes personally identifiable information such as your full name, phone number, email address, and the physical address of the property requiring service. Additionally, we may collect specific property details (e.g., driveway size, lawn square footage) necessary to provide accurate estimates.

By submitting a form on our website (such as a "Get a Quote" request), you explicitly consent to allow MOE Maintenance to contact you regarding your inquiry. This contact may occur via email, telephone calls, or text messages (SMS) to the number provided, even if your number is registered on a Do-Not-Call list. We use this information strictly to provide estimates, confirm appointments, and communicate essential service updates (e.g., snow dispatch notifications).

The data we collect is used solely for operational and administrative purposes. This includes: providing and maintaining our services, processing payments, optimizing our dispatch routes for snow removal and lawn care, and notifying you about changes to our services. We may also use your information to improve our website functionality and customer service quality based on user feedback and usage patterns.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. These are used to analyze web traffic and improve your user experience. You can instruct your browser to refuse all cookies, but doing so may limit your ability to use certain features of our site, such as saving your quote preferences.

We respect your privacy and do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and advertisers. We may use third-party service providers to help us operate our business (such as sending out newsletters or processing credit card payments), and we share your information with these third parties only for those limited purposes.

The security of your data is important to us, and we implement a variety of security measures to maintain the safety of your personal information. We use commercially acceptable means to protect your Personal Data, including SSL encryption for data transmission. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

For our field operations, we may utilize third-party software for route planning and dispatching. Your service address and relevant property notes may be entered into these systems to ensure our crews arrive at the correct location. These providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective immediately when they are posted on this page.